Privacy Policy

1. Introduction

EzyRunners, a product of EzyDevOps Solutions Private Limited ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email, phone number)
• Apply to become a delivery partner (ID proof, address, vehicle details, bank information)
• Place orders (delivery addresses, order details)
• Contact customer support
• Subscribe to newsletters

2.2 Location Information

Location Data Collection: With your explicit consent, we collect precise location information from your mobile device during active deliveries. This includes:

• Real-time GPS coordinates
• Location history during delivery operations
• Background location data when the app is closed or not in active use

Purpose of Location Data: We collect location data to:

• Enable real-time delivery tracking for customers
• Facilitate order fulfillment and delivery routing
• Verify delivery completion and proof of delivery
• Ensure safety verification of delivery partners and customers
• Optimize delivery partner routes for efficiency
• Prevent fraud and unauthorized access
• Provide support in case of delivery issues

Background Location: Location data may be collected even when the app is closed or not in use during active deliveries. This enables continuous tracking for safety and delivery optimization. You can disable background location access through your device settings at any time.

Data Sharing: Location data is not shared with third parties for advertising, marketing, or other commercial purposes. We only share location information with:

• Customers (to track their delivery in real-time)
• Business partners using our platform (for delivery status updates)
• With explicit user consent for specific purposes

2.3 Device Information

We automatically collect certain information about your device, including:

• Device type and model
• Operating system version
• Unique device identifiers
• Browser type (for web users)
• IP address

2.4 Usage Information

We collect information about how you use our Services, including:

• Pages and features accessed
• Actions taken within the app
• Time spent on the platform
• Crash reports and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Process orders, enable deliveries, facilitate payments
• Improve Experience: Personalize your experience, optimize our platform
• Communication: Send order updates, promotional offers (with consent), support responses
• Safety & Security: Prevent fraud, verify identities, ensure platform safety
• Legal Compliance: Comply with applicable laws and regulations
• Analytics: Analyze usage patterns to improve our services

4. Information Sharing

We may share your information with:

4.1 Service Providers

Third-party vendors who assist in providing our Services (payment processors, cloud hosting, analytics providers).

4.2 Delivery Partners

When you place an order, we share necessary information (name, address, phone) with the assigned delivery partner.

4.3 Business Customers

If you order from a business using EzyRunners, we share delivery status and confirmation with that business.

4.4 Legal Requirements

We may disclose information when required by law, court order, or government request.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage with access controls
• Regular security audits
• Employee training on data protection
• Secure payment processing (PCI-DSS compliant)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a machine-readable format
• Withdraw Consent: Withdraw consent for location tracking or marketing

To exercise these rights, contact us at privacy@ezydevops.com

7. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide Services
• Required by law (financial records, tax compliance)
• Necessary for legitimate business purposes

Location Data Retention:

• Active Deliveries: Location data is retained while a delivery is in progress
• Delivery Records: Location history is retained for 12 months for dispute resolution and delivery verification
• Safety Records: Location data may be retained longer if required for safety verification or legal investigations
• After Account Deletion: Location data is deleted within 30 days of account deletion, except where legally required

After account deletion, we may retain certain data for legal compliance for up to 7 years as required by Indian laws.

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze website traffic
• Personalize content

You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality of our Services.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

We encourage you to review this policy periodically.